What are people saying about Bay Area Retrofit?
I could pick and choose testimonials that will say nothing but good about us, but I think the most honest approach is to show you the good, the bad, and the ugly as found on YELP, Angie’s List, and Google. We have 74 reviews on YELP with an overall 4+ star rating, 18 five Star reviews on Anglie’s list and one 1 Star (which we deserved) and 26 Five Star reviews on Google.
You also might want to look at our professional achievements including an interview on the NewsHour with Jim Lehrer.
A few of the bad ones are genuinely our fault, a few are because we had impossible clients. If we were able to, we would have given them 1 star reviews to warn other contractors. Some of them boiled down to poor communication and we saw our part and learned from it.
George Bernard Shaw said “The single biggest problem in communication is the illusion that it has taken place”.Incomplete understanding of our proposals is fertile soil for future misunderstandings. PLEASE read yours carefully and let me know if something is not clear.
We are like every business or every person for that matter, we don’t always do everything perfectly. Often we take longer than expected which upsets people but we refuse to cut corners just to hurry things up. When the earthquake hits, people will be happy we took all the time necessary.
We make sure a job is done well even if we lose money and this can cause delays in completion times. Unfortunately, clients often think that because we are there longer than we had expected, we don’t know what we are doing. In any event we and our clients are human beings who make mistakes and misunderstandings do happen.
We are aware our work might preserve your life’s savings and maybe even save your life. We take this responsibility very seriously and therefore will do the very best job we possibly can no matter how much expensive overtime we end up using.
Angie’s List won’t let you see the reviews without paying them. The only thing they will let you see can be see here, which does not tell you much. Here is a screen shot of the information available to the business owner and paid subscribers. Angies List uses a graded system where A is for outstanding service and F is for terrible service. We have eighteen As, one B, and one F, which unfortunately in this case we totally deserved for not showing up when we said we would. It is the same 1 star on YELP where we completely failed in every way.
On Yelp we have a 4+Star rating. I have responded to the 1 Star reviews so please read them to get our side of the story. These are found at the bottom of each review.
For our 14 Five Star Google reviews go to this page.